Since employees are told to sit down and answer phones, many paths are used up with the logic that no one will be walking through them any time soon. They, of course, deal with a lot of clients, and therefore, paperwork can begin to stack up quickly. Call centers are notorious for this type of hazard. FallsĪmong workplace injuries, falls are both the most common and severe. They include a lack of cushion for long-term use and are made from very rough materials that can cause irritation on a person’s scalp over time. Improperly fitting headsets have also come to the forefront of many call center issues.Įmployees are constantly being issued cheaply made and uncomfortably fitted headsets. This often leads employees to leave work not only incredibly tired but with a headache to go along with it. When your job depends on listening closely to the customer, it can become a habit to turn on your headset to full volume in order to accomplish this. This can, as you might imagine, create an incredible amount of noise. in addition to their size, often, the employees are closely packed together on one floor. NoiseĪlthough call centers come in all shapes and sizes, most of them are fairly large. The following list entails some of the safety concerns seen at most call centers. This, no doubt, creates some very serious issues. This essentially means that the means of production are more important than the actual person. The issue with the modern call center is that, unlike other jobs that fit the work to the employee, call centers attempt to fit the employee to the job. So when that much work is being done, it tends to create a certain number of safety risks for everyone involved. FebruWhat Safety Concerns Are There in a Call Center?Ĭall Centers are truly one of the busiest places to work.
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